Did Your Bank Refund Your PBA Charges
What is a Packaged Bank Account?
A Packaged Bank Account is where the customers have been always charged a monthly fee for having an account, which provides a bundle of extra benefits such as Car Brokedown Cover, Travel Insurance and Mobile Phone Insurance.
It has been found that these extra benefits which customers are getting not always seems suitable for them. Even some customers have been found that they don't even know that they had taken such accounts Because they never use the benefits of not being informed or explained about benefits.
How Do I Know If I Have A Package Bank Account?
The simplest way to find whether your account is a package bank account or not is by looking into your bank statement, if you have been paying a monthly fee for your account then it might be a package bank account. So if in doubt over a charge you can clarify it with your bank
Names Of NatWest Package Bank Accounts?
There Are Some Names Of NatWest Packaged Bank Accounts. The Banks Had Some Sorts Of Name For The Package Bank Account. If Any Of These Rings A Bell With You, Then It Is A Package Bank Account
⚫ NatWest Advantage Gold
⚫ NatWest Black Account
⚫ NatWest Select Platinum Account
⚫ NatWest Select Silver Account
The Main Problem With This Accounts Are, They Were Offered To Those Customers who had no such need or visit the bank for other reasons (Loans/CC/OD/Mortgage Or Savings Account)
Some Customers Didn't Even Know That They Had Been Upgraded To A Paid-up Account
Will Complaining About My Package Bank Account Affect The Relationship With The Bank?
No, The Complaint Will Not Affect Your Relationship With The Bank Because It Is Bank's Duty To Treat You Gently And Fairly And You Would Not Be Treated Any Differently For Making Any Complaint.
What Fee Is Charged For Checking My Package Bank Account?
The First Point Is That No Fee Will Be Payable Unless We Are Successful In Winning The Claim For You. So We Work On A Strictly No Win No Fee Basis. So If You Get A Positive Outcome, Our Fee Will Be 36% Which Is Inclusive Of VAT.
How Much Compensation Can I Expect If My Package Bank Account Was Mis-sold?
If You Package Bank Account Was Mis-sold to you then you would be getting a full refund of all monies paid plus 8% interest on top
Can I Complain About My Package Bank Account If My Account Was Closed?
Yes, You Can Complain About Your Package Bank Account If Your Account Was Closed. Just Because An Account Is Closed Does Not Prevent You From Complaining If It Felt That It Wasn't Suitable For You
How Long Will The Claim Take?
This Depends To The Bank But Generally, It Takes 6-8 Weeks To Give A Response To Your Complaint.
If any customer not getting a response in this time frame then the Complaint Can be Referred To The FOS (Financial Ombudsman Services)
Can I Make A Complaint Myself?
Yes, You Can Directly Go To Bank And Lodge A Complaint If You Wish. However, Our Services Has Been Specifically Designed To Take All The Hassle and Hard works Out Of Doing This By Yourself
Our Aim Is To Make Sure That Bank Should Take Your Complaint Seriously And To Do All The Hard works On Your Behalf.
So You Don't Need To Take Any Stress Or Hassle.
Please Note That The FOS Could Be Used To Pursue A Claim.